I am an existing BARAMA customer and haven't received my Login details.
Please contact our sales office, ph: 1300 227 262 or email: [email protected] to obtain your login details
I am new to BARAMA, do I have to register for a Login?
No, you can place an order without logging in but if you plan to re-order from us we recommend you creating a Customer Account via MY ACCOUNT. You will then be able to view your previous orders and the system will remember your address details so that you don't have to re-enter these details.
Do your prices include GST?
No, all prices quoted exclude the GST
Do you have a showroom?
Yes, wholesale customers are welcome to visit and browse at our showroom during office hours. Our showroom is located at:
Unit 21/260-264 Wickham Road
(via Commercial Road)
Moorabbin VIC, 3189
Office hours: Monday - Thursday: 9.30am - 4.00pm and Friday: 9.30am - 1.30pm
Please be aware that Google Maps direction is currently inaccuate. Our showroom is best accessed via Commerical Rd
Do you have a minimum order?
There is no minimum order value if placing your order online. However a $100exGST minimum order value applies if placing an order at our showroom.
I have placed an online order. Can I amend it?
Yes. Please contact our office by ph: 1300 227 262 or email: [email protected] as soon as possible to ensure that the order hasn't already left our warehouse. Orders usually leave our warehouse within 24hrs of being placed (during business hours), if your order has already left a new order would need to be placed.
I have received a faulty item
We do everything in our power to supply a quality productalthough occasionally faultdo occur. Please contact our office by ph: 1300 227 262 or email: [email protected] to organize a replacement.
I have received an incorrect item in my order
Please contact our office by ph: 1300 227 262 or email: [email protected] so we can organize a return and the correct item to be sent out to you as soon as possible.
An item is missing from my order
Please contact our office by ph: 1300 227 262 or email: [email protected] and we will organize the item to be sent out to you as soon as possible.
Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items or new items unavailable until a specific date may be held and all items delivered together.
Delivery & Costs
How much is delivery?
We have a flat rate delivery charge (exGST) to the following States:
- VIC - $15.00 per order
- NSW, ACT & SA - $17.50 per order
- QLD - $19.50 per order
- WA, TAS & NT - $24.50 per order
Items will be shipped using a reputable courier company as chosen by BARAMA.
I need my order urgently! Do you Express Post?
Yes, we will Express Post or use an Express Courier facility. Urgent orders should be placed online by indicating in the 'Additional Information' box. Urgent or Express Post orders will attract an additional $20.00(exGST) Priority charge. Please note that during busy periods urgent (before Easter, Mothers Day or Christmas) orders need to be placed before midday for same day dispatch
Do you do same-day delivery?
No, however you are welcome to organise your own courier. Orders must be placed before 12noon for pick-up from 3pm. A handling charge may apply.
How long will it take before I receive my order?
Orders usually leave our warehouse within 24hrs of being placed (normal business hours) but can extend to 48hrs during very busy periods. Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.
Please be mindful that delivery of ALL orders leading up to Christmas will experience delayed delivery times. We strongly advise that you plan ahead and avoid the stress!
Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.
Can I place an order and pick it up from the showroom?
Yes, please indicate this by selecting 'showroom pickup' as the shipping option at CHECKOUT. Orders placed before 12noon are available for pickup from 3pm or from 8.30am the following day, if placed after 12noon. Our office staff will contact you should there be any need to change this.