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FAQ

Customer Login

I am an existing BARAMA customer and haven't received my Login details.
Please contact our sales office, ph: 1300 227 262 or email: to obtain your login details

I am new to BARAMA, do I have to register for a Login?
No, you can place an order without logging in but if you plan to re-order from us we recommend you creating a Customer Account via MY ACCOUNT. You will then be able to view your previous orders and the system will remember your address details so that you don't have to re-enter these details.


Orders

Do your prices include GST?
No, all prices quoted exclude the GST

Is your showroom open to the public?
In line with government regulation due to COVID-19 our showroom is currently closed to the public.

If using our Order & Collect service, your order can be collected from our warehouse located at:

Unit 21/260-264 Wickham Road
(enter via Commercial Road)
Moorabbin VIC, 3189
Hours: Monday - Thursday: 9.00am - 4.30pm and Friday: CLOSED

Do you have a minimum order?
There is no minimum order value if placing your order online. However a $100exGST minimum order value applies if placing an order at our showroom.

I have placed an online order. Can I amend it?
Yes. Please contact our office by ph: 1300 227 262 or email: as soon as possible to ensure that the order hasn't already left our warehouse. Orders usually leave our warehouse within 24hrs of being placed (during business hours), if your order has already left a new order would need to be placed.

I have received a faulty item
We do everything in our power to supply a quality product although occasionally faults do occur. Please contact our office by ph: 1300 227 262 or email: to organize a replacement.

I have received an incorrect item in my order
Please contact our office by ph: 1300 227 262 or email: so we can organize a return and the correct item to be sent out to you as soon as possible.

An item is missing from my order
Please contact our office by ph: 1300 227 262 or email: and we will organize the item to be sent out to you as soon as possible.

Do I have to pay a delivery fee for backordered items?
No. If an item has been backordered no extra delivery fee will be charged, however if you add additional items to the backorder then freight will be charged. Orders containing multiple items or new items unavailable until a specific date may be held and all items delivered together.


Delivery & Costs

How much is delivery?
We have a flat rate delivery charge (exGST) to the following States:

  • VIC - $15.00 per order
  • NSW, ACT & SA - $17.50 per order
  • QLD - $19.50 per order
  • WA, TAS & NT - $24.50 per order
Remote and non mainland destinations, some special items, shreds, fills and 10 tier ribbon stands may incur freight charges at cost. Specific items that this can apply to will be indicated at point of sale and will be determined by the delivery destination. Our sales staff will contact you directly with the calculated delivery charge, if applicable.

Items will be shipped using a reputable courier company as chosen by BARAMA.

I need my order urgently! Do you Express Post?
Yes, we will Express Post or use an Express Courier facility. Urgent orders should be placed online by indicating in the 'Additional Information' box. Urgent or Express Post orders will attract an additional $20.00(exGST) Priority charge. Please note that during busy periods urgent (before Easter, Mothers Day or Christmas) orders need to be placed before midday for same day dispatch

Do you do same-day delivery?
No, however you are welcome to organise your own courier. Orders must be placed before 12noon for pick-up from 3pm. A handling charge may apply.

How long will it take before I receive my order?
Orders usually leave our warehouse within 24hrs -48hrs of being placed (normal business hours) but can extend slightly during very busy periods. Delivery times are usually the next day to most capital cities but will vary according to the parcel's destination and can take up three to five working days for some destinations.

Please be mindful that delivery of ALL orders leading up to Christmas will experience delayed delivery times. We strongly advise that you plan ahead and avoid the stress!

Can I track my order? / Has my order left yet?
Yes, when your order leaves our warehouse you will receive an email confirming that the items have been dispatch including the courier's tracking number.

Can I place an order and collect it from your warehouse?
Yes, we offer an Order & Collect facility. Please select 'Collect from our warehouse' as the shipping option at CHECKOUT.
When your order is ready to collect, we will contact you either by email or phone. Your order can then be collected from our warehouse.